Cart-Power group of companies Software
The technical support is provided for free in the situations described below:
Different products of Cart-Power Software interrupts functionality of each other.
Cart-Power software effects to the safety of the e-shop
The technical support is provided for support credits:
- Cart-Power does not bear any responsibility for compatibility of the Cart-Power software (add-ons, themes, and modifications) with other solutions (add-ons, themes, modifications) developed by the third party. We can estimate the cost of adaptation Cart-Power software to the third party solutions in the support credits.
- Cart-Power does not bear any responsibility for the incorrect functionality of the software in case the client upgrades his/her store by his/her own.
The bugs in Cart-Power group of companies Software are fixed for free within 20 working days.
Custom modifications projects
Cart-Power is obliged to fix all bugs in the custom modifications found by the clients within 3 months after installation the modification or providing the client with the software. On the expiry of 3 months, the bugs are fixed according to the Technical Support Policy.
Cart-Power does not bear any responsibility for the incorrect functionality of the modification or possible issues with the store operation in case the customer upgrades the store by his/her own.