Bug-fix policy

Cart-Power Software

The technical support is provided for free in the situations described below:

  • Different products of Cart-Power Software interrupts functionality of each other.

  • Cart-Power software affects to the safety of the e-shop

The technical support is provided for support credits:

  • Our company does not bear any responsibility for compatibility of the Cart-Power software (add-ons, themes  and modifications) with other solutions (add-ons, themes, modifications) developed by third party. We can estimate the cost of adaptation Cart-Power software to the third party solutions in the support credits.
  • Company does not bear any responsibility for incorrect functionality of the software in case the client upgrades his/her store by his/her own.

 

Custom modifications projects

The company is obliged to fix all bugs in the custom modifications found by the clients within 3 months after installation the modification or providing the client with the software. On the expiry of 3 months the bugs are fixed according to the Technical Support Policy.

Company does not bear any responsibility for incorrect functionality of the modification or possible issues with the store operation in case the customer upgrades the store by his/her own.

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