Communication

(March 18, 2016)

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Alternative names: cs-cart add-on module communication tickets messages

The Communication add is the interaction system based on HelpDesk principles. Store administrators, vendor administrators and customers can send messages to each other within Administration panel or My account menu in the storefront. This system guarantees simplicity, comfort and most important promptness of the dialogues. Your clients can be sure that their messages are sent, received and will be answered soon. You will not miss any messages because of the built-in notification tool that shows the number of unread messages when you log in to the Administration panel.

Themes: CS-Cart Multi-Vendor

Supported versions: 4.5.x 4.4.x 4.3.x 4.2.x 4.1.x 4.0.x 3.0.x 2.2.x 2.1.x 2.0.x

General features:

  • an opportunity for administrators, vendors and client to send messages to each other within the Administration panel and My Account menu in the storefront;
  • an opportunity to send messages from product pages, all vendors page and vendor store pages;
  • an opportunity to place the Send message to the Vendor button as a separate block in any place on the vendor store page;
  • an opportunity to specify the administrator - addressee for all messages (in case there are several administrators for the store or vendor store)
  • the Blacklist functionality (for administrators and vendor administrators only);
  • a built-in notification about unread messages on logging into the Administration panel;
  • an opportunity to remove yourself from the recipient lists;
  • an easy and user-friendly message management system;
  • an opportunity to search for the text, number, new ones,  status, author, recipient, date and period; 
  • an opportunity to use special ticket types to sort and manage messages;
  • an opportunity to use e-mail notification about messages received.

 

 

Note #1. In Cs-Cart multi-storefront store the message will be sent to the store administrators, not to the storefront administrator. 

Note #2. The add-on does not have demo data. For correct add-on functionality, please, create some ticket types on the Communication System > Ticket types page in the administration panel. 

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Key Features

  • 30 Days Money Back Guarantee
    Refund guarantee
  • Guaranteed Bug Free
    Guarantee of free-of-charge bug fixing

    We’re really sure of our products and give lifetime guarantee of free-of-charge bug fixing, in case you find them.

  • Easy Installation
    Easy installation

    All products are installed and customized for a few minutes with the help of easy instructions.

  • Multilingual
    Multilingual capability

    All our products are translated in Russian and English and may be translated in any other language. Products use language variables for all texts that you can find and edit in the section Administration panel>Languages>Translations.

  • Open Source
    Open source code

    All our products have fully open source code and if required any person can see quite how the product is realized on the engineering side and change it.

  • No core changes
    No changes in CS-Cart core

    We develop our products in strict compliance with CS-Cart standards and don’t make modifications in the engine core.

  • Speed Optimizer
    Speed optimization

    Code is realized in such a way that it won’t slow down your store work and will work as quickly as possible.

  • Compatible with responsive theme
    Compatibility with mobile phones and tablet computers

    All our products are developed and carefully tested on mobile devices, tablet computers, operating systems: Windows, MacOS, Linux, в браузерах IE10+, GoogleChrome, FireFox, Safari, Opera.

Additionally

  • have a question?
    Ask any questions

    Aren’t sure how the product works? Are there still questions about functionality? Do you doubt that understood everything correctly? Contact us right now and we’ll answer you within one working day!

  • If you have any modifications
    Information for owners of modified web stores

    If you have a modified store (or store has modules of third-party companies), additional paid works on products adaptation for your store may be required.

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