Refund policy

This document contains information how the Client can get money refund in case he/she isn’t satisfied with service quality or any other reasons. The Client makes commitments to read this document before payment of any product or service on the Resource of the company.

CS-Cart Software

According to CS-Cart Russia legal mention and Legal mention of CS-Cart international products, products and services purchased with discount are beyond the refund.

Custom project

In case the project was paid by the Client refund amount of money depends on the implementation phase where the project is.

If the project wasn’t handed over to a developer:

In this case, the refund may consist of 75% of the full amount of payment. 25% are deducted to cover costs related to different payment services, service fees as well as compensation of manager’s work on evaluating the project.

If the project was handed over to a developer:

In this case, the maximum possible refund amount of money will be evaluated by specialists taking part in the project. This sum can’t be more than 75% of the total sum of payment.

Cart-Power software

The Client has the right to a refund only in case all conditions from the List of Conditions #1 are met and one or more conditions from the List of Conditions #2 are met as well.

List of Conditions #1:

  • There are less than 30 calendar days passed after the purchasing Cart-Power Software.
  • The Client purchased the Cart-Power Software for the full price without any discounts.
  • The problem with the add-on from the List of Conditions #2 is not caused by the Third-party Software (add-ons, themes, modifications, etc.)

List of Conditions #2:

  • The add-on causes the problems with the e-shop security.
  • The add-on does not work as described.
  • The add-on affects badly to the default CS-Cart functional software.

The Client has the right to get the money refund only in case it meets all conditions from the List #1  and 1 or more conditions from the List #2.

How to request for refund

In order to get the refund, the Client needs to send a request on Company’s e-mail sales@cart-power.com. The request should contain the order number and type of the documents evidencing the fact of order for which the Client wants to get a refund. The Client also should specify the reason for requesting a refund. The Client will get the reply with the decision about the refund on e-mail within 1-2 working days.

 
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