Communications

Customer communications are performed in company’s working hours in English or Russian languages.

Customer can contact the Company via Company’s client support system, via e-mail (sales@cart-power.com), via Skype (cartpower) and by phone 8-800-301-33-03.

Recommended way of communications between the Clients and the Company is Company’s client support system. This system saves all letters from Company and Clients. Only information received by the Client through the Company’s client support system represents the official position of the Company.

Usually, the Company answers the client’s questions within one working day, however, this period may be increased in case of a workload of the duty Company's department.

Company’s client support system and e-mail (sales@cart-power.com)

These channels can be used to discuss all types of questions, including:

  • technical support service;
  • project costs estimation;
  • project discussion;
  • clarification of information about the Software;
  • clarification of payment details;
  • checking of the message status;
  • information about the Company.

Company's Skype (cartpower) and Company's phone (8-800-301-33-03)

These channels can be used to discuss the questions below:

  • clarification of information about the Software;
  • clarification of payment details;
  • checking of the message status;
  • information about the Company.

Discussion with the project manager by phone or via personal Skype

The most effective way to discuss projects via Company’s client support system and e-mail. It allows keeping all messages from Customers and Managers and both parties can use these messages and refer to them if needed.

The communication with a project manager via Skype or by phone is possible for free in case the project budget is over USD 2 000. Only the following questions can be discussed: 

  • acquaintance with a manager;
  • clarification of the details that should be discussed by both sides at the same time. In case this conversation takes more than 15 minutes, it is estimated at 40 USD.

The communication with a project manager via Skype or by phone can't be used to discuss questions like:

 
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