Our clients’ communication policy is fully described at this page. Please, note that we use hd.cart-power.com support system as the main mean of communication. This allows saving logs and link to any previous message when needed. All the messages you send to firstname.lastname@example.org get into the system automatically. Also, all the messages sent with the system by our employees are being sent to a client’s e-mail.
Note that a contact by phone or via Skype allows solving only a limited amount of questions which is described in our communication policy.
We process clients’ messages in an orderly fashion. The company’s regulations order our employee to respond to a client within 1-2 workdays. Usually a response to a client’s message takes one workday. We may respond to a client several times in a single day if the situation requires. If you sent us an e-mail and it hasn’t been answered within two workdays, you should make sure that it got into our hd.cart-power.com system. To do so, you must log into the system using your e-mail as a login. An account has been made for you automatically as soon as you’ve sent a message to email@example.com. If you do not know your password, you can restore it by using this page.
Technical support in our company is provided according to a credit system. Details of pricing and classification of questions, concerning technical support, are described at our providing with technical support policy page. Please, note that we do not provide technical support by phone, via Skype or through chat on our site. If you are in need of a project’s support or discussion, instructions for working with the system, tweaking software in real-time, you can get such service according to terms of dedicated online developer.
To download a product package you need to visit the site store.cart-power.com log into the system, go to the page of an order details and press “Download” button near a title of a purchased product. Besides, the list of all available add-ons’ archives is available at “Downloads” section in your account on our site.
The license for Cart-Power products is available at an order details page on store.cart-power.com site. The license for CS-Cart product is sent to you by our employee with e-mail within 1-2 workdays after purchase. License for Alexbranding products is mailed in 1-2 days.
This article describes our research of CS-Cart online-stores and servers. As a result we got info on which data should a server have for optimal performance of a shop under a certain load. We recommend all our clients to read it.
If we speak about default CS-Cart 4.4.x and take into account that loading of a page for 2-3 seconds is a satisfying result:
for 12 users working at the same time a single-core 2.4 Ghz server, 1024 Mb RAM would be sufficient.
45 users working at the same time require a quad-core 2.8 Ghz server, 8 Gb RAM would be more than enough.
Thus, to set up a server you need to:
Determine maximum number of users at the same time on your site.
Determine maximum number of simultaneous actions such as, for instance, making an order.
Determine how often and how much changes to an online-store’s catalogue would be made.
Determine how often synchronization with other services would be performed.
Determine how often backups would be made.
You should have a functioning online-store to understand how its’ work affects the server. With this info and the results of the research in our article you can determine requirements for your server.
Unfortunately, it’s impossible. To test functionality of add-ons there are demo-versions with detailed descriptions on our site.
Yes, you can change your domain name to redeem license of CS-Cart and Cart-Power products, but it can be done only twice per single license. If you use a temporary domain, buy a product using your temporary data, then send an e-mail to firstname.lastname@example.org with a request to change your domain.