ZenDesk

(April 08, 2015)

Integration of CS-Cart with the most popular Support Ticket System "Zendesk" (zendesk.com). An easy way to support your customers keeping all items in the Zendesk and CS-Cart system. No need to enter ZenDesk, administrator can see new questions directly from CS-Cart. Users can post new questions using the regular Contact us form. Easy to use and easy to manage. Improve your customers support with the ZenDesk CS-Cart add-on.

Themes: CS-Cart Multi-Vendor

Supported versions: 4.6.x 4.5.x 4.4.x 4.3.x 4.2.x 4.1.x

Docs
Storefront demo
Admin demo
MV storefront demo
MV admin demo
MV vendor demo
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Best functionality guarantee

General features:

  • ability to create tickets with different content
  • ability to view all the tickets
  • ability to search tickets by subject, user, status, type, priority, date
  • ability to import/export Users to/from ZenDesk
  • ability to set status for ticket New, Open, Pending, Hold, Solved, Closed
  • ability to set priority Urgent, High, Normal, Low
  • ability to assign type of ticket Problem, Incident, Question, Task
  • customer can easy validate his account by email
  • ability to use custom ZenDesk fields in the add-on
  • ability to use regular CS-Cart form builder to build your own ZenDesk ticket form
  • ability to use ZenDesk ticket form instead of the regular Contact Us form
  • ability to manage ZenDesk fields through CS-Cart admin panel

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Key Features

  • 30 Days Money Back Guarantee
    Refund guarantee
  • Guaranteed Bug Free
    Guarantee of free-of-charge bug fixing

    We’re really sure of our products and give lifetime guarantee of free-of-charge bug fixing, in case you find them.

  • Easy Installation
    Easy installation

    All products are installed and customized for a few minutes with the help of easy instructions.

  • Multilingual
    Multilingual capability

    All our products are translated in Russian and English and may be translated in any other language. Products use language variables for all texts that you can find and edit in the section Administration panel>Languages>Translations.

  • Open Source
    Open source code

    All our products have fully open source code and if required any person can see quite how the product is realized on the engineering side and change it.

  • No core changes
    No changes in CS-Cart core

    We develop our products in strict compliance with CS-Cart standards and don’t make modifications in the engine core.

  • Speed Optimizer
    Speed optimization

    Code is realized in such a way that it won’t slow down your store work and will work as quickly as possible.

  • Compatible with responsive theme
    Compatibility with mobile phones and tablet computers

    All our products are developed and carefully tested on mobile devices, tablet computers, operating systems: Windows, MacOS, Linux, в браузерах IE10+, GoogleChrome, FireFox, Safari, Opera.

Additionally

  • have a question?
    Ask any questions

    Aren’t sure how the product works? Are there still questions about functionality? Do you doubt that understood everything correctly? Contact us right now and we’ll answer you within one working day!

  • If you have any modifications
    Information for owners of modified web stores

    If you have a modified store (or store has modules of third-party companies), additional paid works on products adaptation for your store may be required.

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