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Product questions in Admin Panel
Product questions on Storefront
Product questions list in the CS-Cart admin panel
Product questions related comments in the admin panel
Email notification about new question

Product Questions

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Product Questions add-on adds an additional section with questions and answers to the product’s page. The customer will get additional information about the product if some information in the description is missing. A search through existing questions will help to find the answer if someone already asked it. Subscribing to notifications will increase the convenience and speed of receiving an answer to a question posted by a customer.

Timely replies of the administrator will increase customer loyalty, and the e-mail notifications of the new questions / answers will help to respond promptly and not skip them. Allow users to answer questions, and the product page will get more unique content for free.

 
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Enter the comma separated URLs of the storefronts where this product will be used.
Select the CS-Cart edition on which you will use the add-on.
The update period determines the period of time when you can get access to the new versions of this add-on compatible with the new versions of CS-Cart software released during the chosen period.
To instal the add-on, we will need the FTP access to your server. Please send it along with the order number to sales@cart-power.com once the order is paid.

What Does Product Questions Add-on Do?

Improves Sales

Not always a detailed description and high-quality photos of the product are enough to make a purchasing decision. If the client still has unanswered questions, he can simply refuse to purchase this product. The faster a potential customer gets answers to his questions, the higher the likelihood that he will not leave your store and will not buy a similar product in another one.

Handy search field

FAQ with the search option will help to find the answer, if a similar question was asked before, or ask a question and get an answer from the admin or other users. 

Rating system

Thanks to the answers rating system, most useful comments won’t be lost in the general mass.

Customizable appearance

You can customize the display of the Product Questions tab content in the most convenient way.

 

Ability to moderate questions and answers

Moderation of questions and answers will allow you to edit them or leave only informative ones.

Bot Protection

Сaptcha support will protect from spam.

Increases Customer Loyalty

The very opportunity to ask a question about a product increases customer loyalty, and a timely answer with the possibility of receiving an email notification will significantly increase your chances to get a new order. E-mail notifications about the new questions / answers will allow you to respond promptly and not skip them. 

 

Generates Unique Content for Free

You can easily increase the engagement of visitors of your site, if you allow them to participate in discussions on the product pages. They will generate unique content for your page, which will positively affect SEO - active pages with live discussions receive high priority in search results. 

Add-on Features:

  • Ability to add questions on the product page and in the admin panel;
  • All users can ask questions, answer and comment them, regardless of authorization;
  • Search by existing questions / answers / comments;
  • Ability to like and dislike questions / answers / comments;
  • Anti-bot validation;
  • Ability to set the count of questions and answers on the product page;
  • Ability to set up the e-mail notifications about received questions / answers.

Unlike Ask Questions about products, this add-on allows you to ask questions directly on the product page, and not via personal message to the store administrator. So, other users can see all the questions and answers and comment on them.

Unlike Power FAQ, a section with questions and answers adds specifically to the product pages.

Support:

Learn more in documentation.

Need modifications or any assistance? Please, feel free to contact us via HelpDesk system.

Upgrades:

6 months of free upgrade period included.

Works correctly with the popular themes YOUPI and UniTheme.
  • CS-Cart B2C
  • CS-Cart B2B
  • CS-Cart B2B & B2C
  • CS-Cart Ultimate
  • Multi-Vendor
  • Multi-Vendor Plus
  • Multi-Vendor Ultimate
  • 4.18.x
  • 4.17.x
  • 4.16.x
  • 4.15.x
  • 4.14.x
  • 4.13.x
  • 4.12.x
  • 4.11.x
  • 4.10.x
  • Responsive
  • UniTheme
  • YOUPI Theme
Please, Contact us, if you need add-on for another version.
  • Ability to ask questions on the product page and in the admin panel;
  • All users can ask questions and answer, regardless of authorization;
  • Ability to comment and answer to questions;
  • Search on existing questions / answers;
  • Ability like and dislike questions / answers;
  • Anti-bot validation;
  • Ability to set the count of questions and answers on the product page;
  • Ability to set up e-mail notifications about received questions / answers.

Note: In Multi-Vendor email notifications will send to the store administrator, and not to the administrator of the storefront.

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Write a review

CS-Cart/ Multi-Vendor 4.10.1 - 4.18.2
Version 2.3 from 18 Jan 2023
[+] - The wysiwyg editor is used for the admin responses.
[+] - The administrator privileges were added.
[+] - The compatibility with the "Vendor panel configurator" add-on was added.
[!] - In the vendor notification about a new product question a link to authorization in the admin panel instead of the vendor's panel was sent. Fixed.

Version 2.2 from 10 Jun 2022
[+] - The ability to notify users about the answer to their question was added.
[+] - The ability to display a questions counter on the tab with questions about the product was added.
[+] - The ability to collapse the product question form into a button was added.
[!] - Notifications about questions might not be sent to vendors. Fixed.

Version 2.1 from 01 Jun 2021
[+] - The ability to set the sorting for product questions on the storefront was added: new questions first, old questions first, by rating, by the number of answers.
[+] - The editing mode that allows you to edit any related question right in the questions response form in the admin panel was added.
[+] - Multi-Vendor: Compatibility with common vendor products and their variations was added.
[*] - The look of the questions and answers list in the administration panel was changed. The response form and the tree of related comments were combined into one form. You can select any comment from the list and reply to it.
[*] - The answers of the second and subsequent nesting levels are now folded.
[*] - Statuses of questions / answers are switched on / off with one button. When you turn off the parent question, all child questions / answers will be hidden.
[!] - Questions about products were stored in the questions list even after the product removal. Fixed.
[!] - Minor issues in the layout were fixed.
[-] - The "Show all messages" button was removed.

Version 2.0 from 19 May 2020
[+] - Сompatibilу with Add-ons manager v1.4.
[+] - Ability to update the add-on via the CS-Cart Update Center.
[+] - Compatibility with CS-Cart 4.10.x, 4.11.x
[+] - Customizable moderation for questions and answers: without moderation, only for guests, for all users.
[+] - The ability to expand answers automatically, if there are any.
[+] - Ability to limit the number of answers to the button “Show all answers”.
[*] - Design reworked.
[*] - Improved voting system. Now you can’t vote for your questions.
[*] - Extended settings for sending notifications. You can send notifications to the specified email, user department email and vendor email.

CS-Cart/ Multi-Vendor 4.2.1 - 4.9.3
Version 1.0 from 26 Dec 2017

Increase customer loyalty by publicly answering product questions

$60.00
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ATTENTION! Make sure your store version and theme is listed in the sections below.
Product edition:
  • CS-Cart B2C
  • CS-Cart B2B
  • CS-Cart B2B & B2C
  • CS-Cart Ultimate
  • Multi-Vendor
  • Multi-Vendor Plus
  • Multi-Vendor Ultimate
Supported versions:
  • 4.18.x
  • 4.17.x
  • 4.16.x
  • 4.15.x
  • 4.14.x
  • 4.13.x
  • 4.12.x
  • 4.11.x
  • 4.10.x
Themes compatibility:
  • Responsive
  • UniTheme
  • YOUPI Theme

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Key Features

  • 14 Days Money Back Guarantee
    Money back guarantee
  • Guaranteed Bug Free
    Free bug fixing forever

    We guarantee a fix for a reported bug within 20 business days. 

  • Easy Installation
    Easy to install

    It takes 5 minutes to instal our products using the step-by-step instructions.

  • Multilingual
    Multilingual by default

    Translated in English and Russian. The language variables of the add-on are edited right through the administration panel of the store, so you can add your translation easily.

  • Open access to the source code
    Open access to the source code

    Our code is 100% open. Anyone can check the code and see what is under the hood. All kinds of modifications are possible.

  • No changes in the CS-Cart core
    No changes in the CS-Cart core

    We do not make any changes in the engine's core to comply with the CS-Cart development standards. So you will not get in trouble upgrading your CS-Cart store to the next version.

  • Speed optimization
    Speed optimization

    We understand that speed for an online store does matter. We analyse and optimize our add-ons code to make your store work as fast as possible.

  • Compatible with the mobile phones and tablets
    Compatible with the mobile phones and tablets

    Our products are tested on mobile devices, tablets; operating systems: Windows, MacOS, Linux; browsers: IE10+, Google Chrome, FireFox, Safari, Opera.

Additionally

  • "Ask
    Ask any questions

    If you have any questions on the product functionality or you are not sure that you got everything right, contact us, and we’ll get back to you within one business day!

  • If you have any modifications
    Information for owners of modified web stores

    We can not guarantee the compatibility of our add-ons if you have a modified store or there are third party add-ons installed. We can adapt our products to your store on a paid basis. Please contact us for a quote.

 
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