Premium support

Premium support

Premium support benefits:


- All work is carried out by the certified specialists.
All works come with a warranty.
- During the support period, you get a 50% discount in our store for all add-ons compatible with 4.10+.

What is Included*:

  • Free installation of the add-ons in your store.
  • Free configuration of the add-ons.
  • Free support and consultations on the add-ons functionality for the entire support period (the number of requests is not limited).
  • Free logging and debugging of the add-ons.
  • Free conflict and issue diagnostics in the operation of the add-ons.
  • Free resolution of conflicts with the other add-ons.
  • Free adaptation of the add-ons to your store.
  • Up to 4 hours of the add-on custom development during the support period.

* Note:

  • Applies to Cart-Power add-ons compatible with 4.10+.
  • Add-on adaptation does not involve any changes in the third party add-ons.
  • All works that are done within the framework of Premium support come with a warranty. The warranty ends at the time of termination of the subscription.
  • Premium support does not cover communication with the technical support specialists of third-party services.

Reaction time:

  • General questions are answered within 24 hours.
  • Installation and configuration of the add-on takes up to 2 working days
  • Examination and resolution of conflicts up to 5 working days.
  • Add-on customization service is planned depending on the current workload of the development department, but should not take more than 10 working days.

Customers like

Key Features

  • 14 Days Money Back Guarantee
    Money back guarantee
  • Guaranteed Bug Free
    Free bug fixing forever

    We guarantee a fix for a reported bug within 20 business days. Check our Bug-fix policy for details.

  • Easy Installation
    Easy to install

    It takes 5 minutes to instal our products using the step-by-step instructions.

  • Multilingual
    Multilingual by default

    Translated in English and Russian. The language variables of the add-on are edited right through the administration panel of the store, so you can add your translation easily.

  • Open access to the source code
    Open access to the source code

    Our code is 100% open. Anyone can check the code and see what is under the hood. All kinds of modifications are possible.

  • No changes in the CS-Cart core
    No changes in the CS-Cart core

    We do not make any changes in the engine's core to comply with the CS-Cart development standards. So you will not get in trouble upgrading your CS-Cart store to the next version.

  • Speed optimization
    Speed optimization

    We understand that speed for an online store does matter. We analyse and optimize our add-ons code to make your store work as fast as possible.

  • Compatible with the mobile phones and tablets
    Compatible with the mobile phones and tablets

    Our products are tested on mobile devices, tablets; operating systems: Windows, MacOS, Linux; browsers: IE10+, Google Chrome, FireFox, Safari, Opera.

Additionally

  • "Ask
    Ask any questions

    If you have any questions on the product functionality or you are not sure that you got everything right, contact us, and we’ll get back to you within one business day!

  • If you have any modifications
    Information for owners of modified web stores

    We can not guarantee the compatibility of our add-ons if you have a modified store or there are third party add-ons installed. We can adapt our products to your store on a paid basis. Please contact us for a quote.

 
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