Customer Care

This is a service add-on that integrates 13 popular SMS services in CS-Cart: cclickatell.com, smsaero.ru, sms.ru, smsc.ru, smsc.ua, beeline.ru, myphone.ge, twilio.com, melipayamak.com, oursms.com, smsprofi.ru, smsc.kz, targetsms.ru. 

It is required for the operation of the following add-ons: SMS Notifications, Phone Registration with OTP.

The add-on automatically switches language and currency of the storefront based on the user's IP address.

SMS Notifications add-on is a simple and convenient way to inform clients. Choose 1 of 13 SMS services, configure SMS notifications’ templates using placeholders and your clients will automatically receive SMS notifications with their order information. You can also send SMS manually right from the admin panel of your store.

Power Pop-up Notifications Add-on is a strong marketing tool that solves the problem of informing customers about news, offers, promotions or policies, increases sales and quality of your customer service.

Phone registration with OTP allows your clients to register and login in your store using a phone number. Users don't have to remember their emails. Verification of the phone number by SMS or by the last 4 digits of an incoming call will help to make sure that the phone number was specified correctly, and all future authorizations are available via a one-time password.

Product Questions add-on adds an additional section with questions and answers to the product’s page. The customer will get additional information about the product if some information in the description is missing. A search through existing questions will help to find the answer if someone already asked it. Subscribing to notifications will increase the convenience and speed of receiving an answer to a question posted by a customer.

Timely replies of the administrator will increase customer loyalty, and the e-mail notifications of the new questions / answers will help to respond promptly and not skip them. Allow users to answer questions, and the product page will get more unique content for free.

Integration of CS-Cart with the most popular Support Ticket System "Zendesk" (zendesk.com). An easy way to support your customers keeping all items in the Zendesk and CS-Cart system.

The Power FAQ allows you to create SEO-friendly FAQs with easy navigation and search by them on the product page, a block on any store page or a separate store FAQ page. You get more trust, increase the likelihood of a sale and save time of the store administrators.

Google Product Ratings and Customer Reviews add-on allows to collect customers' reviews about your store for Google Merchant program. After an order is complete, customer sees a pop-up message suggesting to leave a review. You are also able to configure emails with the same notification.

Email marketing is still the most effective type of online marketing and its' automation not only saves time, but also improves conversion. For these purposes we've developed the add-on of integration with popular mailing service GetResponse, which allows you to interact with your customers automatically.

This add-on allows you to display the drop-down notification and remind customers of some products, which they have viewed not long ago.

This add-on allows you to give store customers the flexibility to use their phone number to log in your web-store.

This add-on allows you to configure the My account block view to the storefront. The store admin can add new items, configure the block displaying for different user groups, change statuses of items, positions etc. The separate page was added in the admin panel, where all standard CS-Cart items are displayed by default.

The Conversations add-on allows you to realize communication between customers, vendors and administrators.

Helpful Page add-on allows administrator of a store to gather feedback on product's page informativity.

Price Change Alert add-on allows users to subscribe to e-mail notifications, informing about price changes of a product or its' option. Administrator can edit templates of notification letters and work with a list of existing subscriptions.

Disputes add-on allows store users to leave comments to orders through a new reply form. Administrator can answer them, set different statuses to disputes with a new useful menu in administration panel.

The CS-Cart Ask questions about products add-on with the easy form to contact an administrator with any question about the item. The customer should specify his/her own e-mail and number so that the administrator can contact him/her directly. The administrator can see all of the questions on the special page in the administration panel.

CS-Cart “JS Password Generator” add-on is a simple module that allows you to generate passwords of specified length.

Integration of CS-Cart with the cloud-based customer support platform "Freshdesk" (freshdesk.com).

Very powerful add-on, which allows you to get extended testimonials from customers and show the beautiful flexible slider with them on any page of your store.

Allows you send your customer email and ask leave a feedback about ordered products. You can create unlimited amount of feedback and set schedule of sending.

The Abandoned cart and Wishlist reminder add-on is used to bring customers back and persuade to complete the order. Using this add-on the administrator can send e-mail reminder notifications to the registered customer with abandoned cart, place special offers for customers who are about to leave the store with some product in the cart.

The last supported version is CS-Cart 4.9.1. We do not plan to update this add-on. The functionality of the Abandoned cart and Wishlist reminder was extended and moved to Extended Email Marketing add-on.

Campaign Monitor - is the system of newsletters management. Campaign Monitor makes it easy for you to create, send, and optimize your email marketing campaigns.